Terms of Service

Last updated: January 2025

1. Introduction

These Terms of Service ("Terms") govern your use of the services provided by Freimi Oy ("Freimi", "we", "us", or "our"). By engaging our services, you agree to be bound by these Terms.

Freimi Oy
Business ID (Y-tunnus): 3573291-4
Contact person: Aija Peltola
Email: aija@freimi.com

2. Services

Freimi provides design and consulting services including:

  • Product positioning and strategy
  • Behavioral design and user experience design
  • Website and e-commerce design and development
  • Vibe coding and prototyping services

The specific scope, deliverables, timeline, and pricing for each project will be agreed upon in writing (email or contract) before work begins.

3. Project Agreements

Each project will be governed by a separate agreement or proposal that outlines:

  • Project scope and deliverables
  • Timeline and milestones
  • Pricing and payment terms
  • Intellectual property rights
  • Any project-specific terms

In case of conflict between these Terms and a project-specific agreement, the project agreement shall prevail.

4. Payment Terms

Payment terms will be specified in each project agreement. Generally:

  • Payment is typically due within 14 days of invoice date, unless otherwise agreed
  • For larger projects, a deposit may be required before work begins
  • All prices are in euros (€) and exclude VAT unless otherwise stated
  • Late payments may incur interest charges as permitted by Finnish law

5. Intellectual Property

Upon full payment, you will receive ownership rights to the final deliverables created specifically for your project. Freimi retains the right to use project work for portfolio and marketing purposes, unless otherwise agreed in writing. Freimi retains ownership of any pre-existing tools, methods, templates, or general knowledge used in providing the services.

6. Client Responsibilities

You agree to:

  • Provide accurate and complete information necessary for the project
  • Respond to requests for feedback and approvals in a timely manner
  • Provide necessary access to systems, tools, or materials required for the project
  • Ensure you have the right to use any materials, content, or information you provide
  • Make payments according to agreed terms

7. Revisions and Changes

The number of revision rounds included in the project will be specified in the project agreement. Additional revisions beyond the agreed scope may incur additional charges. Significant changes to project scope may require a revised agreement and timeline.

8. Project Delays

While we strive to meet all deadlines, project timelines may be affected by delays in receiving necessary information, feedback, or approvals from you. We are not responsible for delays caused by factors outside our reasonable control. We will communicate any anticipated delays as soon as possible.

9. Cancellation and Termination

Either party may terminate a project with reasonable notice. If you cancel a project:

  • You will be invoiced for all work completed up to the cancellation date
  • Any deposits paid are non-refundable unless otherwise agreed
  • You will receive all deliverables completed up to that point

Freimi reserves the right to terminate a project if payment is not received according to agreed terms or if there is a material breach of these Terms.

10. Warranties and Disclaimers

We will perform our services with professional skill and care. However, we do not guarantee specific business results or outcomes from our services. Our services are provided "as is" to the extent permitted by law. We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.

11. Limitation of Liability

Our total liability for any claims arising from our services shall not exceed the total amount paid by you for the specific project giving rise to the claim. This limitation does not apply to liability for personal injury or damage caused by gross negligence or willful misconduct.

12. Confidentiality

We will treat all information you provide as confidential and will not disclose it to third parties without your consent, except as required by law or as necessary to provide our services. You agree to keep confidential any proprietary methods or processes we share with you.

13. Third-Party Services

Our services may involve the use of third-party tools, platforms, or services (e.g., Webflow, Shopify, Calendly). You are responsible for any fees, terms, or agreements associated with such third-party services. We are not responsible for the availability, functionality, or terms of third-party services.

14. Website Usage

When using our website (freimi.com), you agree not to:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorized access to any part of the website
  • Interfere with or disrupt the website or servers
  • Copy, reproduce, or distribute website content without permission

15. Governing Law

These Terms are governed by Finnish law. Any disputes arising from these Terms or our services shall be resolved in the courts of Finland, unless otherwise required by mandatory law.

16. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated to active clients. Continued use of our services after changes constitutes acceptance of the new Terms.

17. Contact

If you have any questions about these Terms, please contact us:

Freimi Oy
Aija Peltola
Email: aija@freimi.com
Business ID: 3573291-4